This is an on-site, entry-level role based in San Francisco, CA. Decagon is a leading conversational AI platform that enables brands to enhance customer experiences through AI-driven interactions. The role focuses on accelerating AI adoption across all facets of the company.
Skills / Requirements
- AI Automation
- AI Culture Building
- AI Enablement
- AI Engineering
- AI Operations
- Claude Code
- Cross-functional Management
- Cursor
- Data Lakehouses
- Dust
- Gumloop
- n8n
- Notion AI
- Scraping
- Scripting
- SQL
- Training Sessions
- Vibe Coding
- Zapier
Why Apply
This role is ideal for someone skilled in AI tools like Claude Code, Cursor, and Notion AI, and who is comfortable with automation tools like Zapier and n8n. You'll be building AI automation agents and embedding AI into various company processes, making it a perfect fit for those who thrive on leveraging AI for efficiency.
What You'll Be Doing
You'll design and deploy AI automation agents to streamline company processes, automate sales, and enhance marketing efforts. Building intelligent solutions and fostering an AI-native culture will be key aspects of your work. You'll also measure the impact of these AI tools on internal efficiency and stakeholder satisfaction.
Working in San Francisco, Canada
- San Francisco is a global tech hub, home to numerous startups and established tech giants, providing ample networking opportunities.
- The city offers a vibrant cultural scene with diverse dining, arts, and entertainment options.
- Public transportation is well-developed, making commuting within the city manageable despite its high cost of living.
- San Francisco's proximity to Silicon Valley makes it a prime location for tech professionals seeking career growth.
Pay and Career Growth
The role offers a competitive salary range of $150,000 to $215,000 plus equity, indicating strong financial growth potential. The company provides comprehensive medical, dental, and vision benefits, along with a flexible vacation policy. The in-office culture emphasizes collaboration and rapid development, providing a dynamic work environment.
Benefits and Perks
- Daily dinners
- Daily lunches
- Dental benefits
- Equity
- Medical benefits
- Office snacks
- Take what you need vacation
- Vision benefits
Is This Role Right for You?
Good fit if you...
- You are comfortable using AI tools and automation platforms to drive efficiency.
- You thrive in fast-paced, ambiguous environments and have a bias toward action.
- You have strong communication skills and can influence cross-functional teams.
May not be for you if...
- You prefer remote work and are not willing to work on-site five days a week.
- You lack experience or interest in using AI tools for process automation.
- You struggle with ambiguity and require highly structured environments.
Original Job Description
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Founder’s Office is where the hardest problems land, and we help solve them for the entire business. We are a small team of former founders, operators, and investors embedded directly with leadership, taking on work of any kind, no matter how different or unique, to improve business operations. Strategy, corporate development, pricing, special projects, and analytics are a few examples. We are analytical and critical cross-functional thinkers from a diverse set of multidisciplinary backgrounds. If it is ambiguous, urgent, or high-stakes, we are probably already thinking about it.
About the Role
We are looking for someone to help us accelerate using AI across every facet of the company. You are AI-pilled and will not stop until everyone else at the company is too.
You wear many different hats: vibe coder, strategist, data analyst, product manager, operations. We believe in building together, quickly.
This is a fully in-office role based in our San Francisco office 5 days a week.
In this role, you will
- Build AI automation agents to make us efficient: design and deploy agents that translate company strategy and operational processes, into automated workflows, custom internal tools, and programmatic systems. Specifically: help automate manual sales processes, embed AI into growth marketing engines, maximize Claude skills in the post-sales org, and more. Unlock hundreds of Decagon teammates with their “aha” moment of your product.
- Build out intelligent solutions to make us more effective: build out an account mapping platform that helps sales and marketing identify the best individuals to target and break into accounts with. Leverage scrapers, search APIs, workflow automation tools, and LLMs to do this effectively, and efficiently.
- Be the AI Culture Driver: build an AI-native culture for the entire business, by identifying and enabling internal “AI champions,” and builders. Programmatically define templates and best practices into team norms. Turn them into people who can’t live without the automation and will be very unhappy if it is taken away.
- Build out AI analytics: measure success by going deep into data, specifically around number of hours saved, and additional work delivered as a result of our efficiency and effectiveness gains. Become customer obsessed – customers being our internal stakeholders – and measure their happiness using our tools.
Your background looks something like this
- Experience: 1-3 years in a high growth technical environment. Roles that are inherently self-starters, entrepreneurial, or technical are also great fits, looking to make the switch into this new and emerging critical function for all companies.
- AI prompting foundations: some experience in some form with AI enablement, AI operations, or AI engineering roles. You are generally comfortable prompting your way to solutions, and sometimes needing to get into code / working with APIs, etc.
- Builder DNA: you are a curious learner and builder, skilled with new AI tools like Claude Code, Cursor, Notion AI, automation tools like Dust, Gumloop, n8n, Zapier, GTM enrichments like Clay and Unify, and search APIs like Exa, Parallel, Browserbase. Some familiarity with SQL, BI, managing data lakehouses, and scraping and scripting from DS notebooks, is a plus.
- Get it done mentality: a bias toward action and building “v1 MVP” today. You thrive in the ambiguity of a fast-paced AI startup.
- Strong communications: you can produce clear, concise presentation of information, and influence teams to use your products. You run training sessions that drive impact through leadership and communications, in every gap you find.
- Ability to manage cross-functional teams: able to work hands-on in workflows across Sales, Post-Sales, Finance, People/HR, Ops, BizOps, Marketing, EPD, and more. It’s OK if you haven’t done it before.
Benefits:
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Compensation:
$150,000 – $215,000 + Equity