Customer Success Engineer Wrike

Skills / Requirements

• Account Management
• Agentic Workflow
• AI
• Cross-functional Collaboration
• Customer Enablement
• Customer Success
• Data Engineering
• Executive Presentation
• Integration Building
• MCP
• SaaS
• Solutions Consulting
• Strategic Business Thinking
• Technical Consulting
• Technical Problem-solving
• Vibe Coding
• Workflow Optimization
• Wrike

Why Apply

This role is ideal for those skilled in AI, automation, and integrations, as you'll help customers leverage these technologies within Wrike's platform. You'll translate complex workflows into actionable strategies, enhancing customer success.

What You'll Be Doing

You'll act as a technical advisor, guiding customers on Wrike's platform capabilities to solve business challenges. Your day involves managing customer relationships, providing technical support, and driving product adoption through training and strategic planning.

Pay and Career Growth

The role offers a competitive salary range of $90,000 to $110,000, with additional performance-based bonuses. Wrike values continuous learning and cross-functional teamwork, providing a collaborative environment for career development.

Benefits and Perks

• 401(k) match
• Disability Insurance
• Flexible Time Off
• Health Insurance
• Home Office Allowance
• Life Insurance
• Parental Leave
• Volunteer Days

Is This Role Right for You?

Original Job Description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision:  A world where everyone is free to focus on their most purposeful work, together. 

 
About the Role:

Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike’s capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.

Your Impact:

Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value

Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms

Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations

Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers

Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases

Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives

Manage complex customer engagements and deliver high-touch technical and strategic support

Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth

Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

Your Qualifications:

4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment

Proven technical expertise, including experience building integrations between platforms

Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions

Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts

Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background

Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously

A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)

Standout Qualities:

Experience working with enterprise-level customers and managing complex stakeholder environments

Ability to combine technical depth with strategic business thinking

Confidence presenting to executive audiences and influencing decision-making

Experience supporting product adoption, workflow optimization, and customer enablement programs

A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs

Team Dynamics:

You will work closely with customers as well as cross-functional internal partners, including Account Managers, Customer Success Managers, and other customer-facing teams. This role sits at the intersection of technical consulting, customer success, and strategic account support, making collaboration a key part of day-to-day success.

Our Work Style:

This is a highly collaborative and customer-facing role that requires strong communication, strategic thinking, and technical problem-solving. You will partner closely with internal teams while managing multiple customer engagements and helping customers unlock value through workflows, AI, integrations, automation, and best practices. Wrike offers a fast-paced environment where continuous learning, customer focus, and cross-functional teamwork are highly valued.

Why Join Wrike?

Flexible Time Off (FTO)

Company 401(k) Match

Parental Leave: 18 Weeks Maternity / 4 Week Paternity

2 Volunteer Days

Health Insurance (Employees + Dependents)

Disability (STD, LTD) & Life Insurance Plans

Working from Home Allowance ($40 / Monthly)

$500 Working from Home home office set-up Stipend

What’s Next?

Recruiter pre-screen 30 mins

Hiring Manager Interview 45 mins

Panel Interview 45 mins

Final Interview 30 mins

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Total compensation pay range
$90,000—$110,000 USD

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.