Experience Design Senior Associate

$105K - $150K/yr Pay Range
Full-time Job Type
On-site Work Arrangement
Mid-Level Experience
Apply Now Posted 16 hrs ago

On-site in Chicago, Illinois, this mid-level role at JPMorgan Chase focuses on experience design within the Commercial & Investment Bank Payments team. The position involves shaping user experiences by aligning user needs with business goals using advanced design principles.

Skills / Requirements

  • Accessibility Guidelines
  • ADA Standards
  • AI Workflows
  • Claude Code
  • Copilot
  • Data-driven Decision Making
  • Design-to-Code Workflows
  • Figma
  • Inclusive Design
  • Information Architecture
  • Journey Mapping
  • Prototyping
  • Storyboarding
  • User Research
  • Vibe Coding
  • VS Code
  • WCAG
  • Wireframing

Why Apply

This role is ideal for those leveraging AI tools like Figma, VS Code, and Copilot to create user-centric designs. You'll work with AI workflows for prototyping, making it a perfect fit for vibe coding enthusiasts.

What You'll Be Doing

You'll design smart user interactions, ensuring consistency across platforms while adhering to best practices. Your day involves collaborating with teams, applying inclusive design principles, and conducting data-driven analyses to enhance user satisfaction.

Working in Chicago, Illinois

  • Chicago is a major tech hub with diverse opportunities in finance and technology sectors.
  • The city offers a vibrant cultural scene with numerous museums, theaters, and restaurants.
  • Public transportation in Chicago is extensive, making commuting convenient throughout the city.
  • Chicago's cost of living is generally lower than other major U.S. cities like New York or San Francisco.

Pay and Career Growth

The role offers a competitive salary range of $104,500 to $150,000 annually, with potential for commission-based pay and discretionary incentives. JPMorgan Chase emphasizes diversity, inclusion, and offers comprehensive benefits including health care and retirement plans.

Benefits and Perks

  • Backup childcare
  • competitive salary
  • Equity
  • Financial coaching
  • Health care coverage
  • Mental Health Support
  • Retirement savings plan
  • Tuition reimbursement

Is This Role Right for You?

Good fit if you...

  • Experienced in user experience design with a focus on digital products.
  • Proficient in using AI tools like Figma and Copilot for design and prototyping.
  • Comfortable working in a fast-paced financial services environment.

May not be for you if...

  • Lacks experience in user experience design or digital product development.
  • Unfamiliar with AI tools or vibe coding practices.
  • Prefers remote work over an on-site role in Chicago.

Original Job Description

Contribute to innovative experience design that blends user needs with business goals in the fast-paced environment of financial services.

As an Experience Design Senior Associate on the Commercial & Investment Bank (CIB) Payments team, you will play a pivotal role in shaping the user experience of our products and services by leveraging advanced experience design principles. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, navigate complex problems, and drive strategic thinking. Your impact will be significant across the design, architecture, and functionality of our products-ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

Design and develop smart interactions to solve specific user problems and ensure consistency across multiple products, platforms, and stakeholders while adhering to industry best practices.

Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.

Conduct data-driven analyses to inform design decisions and create design strategies from research insights.

Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring products and services cater to a diverse range of users.

Operate with an iterative design mindset; incorporate user feedback and insights to continuously improve the overall user experience.

Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team’s strategic thinking.

Clearly communicate and present design work to stakeholders, executives, and internal teams.

Required qualifications, capabilities, and skills

3+ years of experience in a user experience design role focused on improving digital products and services.

Proven ability to create visually appealing and functional user experiences for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code).

Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.

Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision-making.

Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a track record of creating accessible and inclusive digital experiences.

Strong skills in wireframing, journey mapping, and prototyping.

Preferred qualifications, capabilities, and skills

Experience with AI workflows for design and/or code-based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make).

Demonstrated experience with design-to-code workflows.

Experience implementing WCAG and ADA web standards in a regulated/compliant environment.

Experience facilitating collaborative activities, interviews, surveys, and usability test

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Chicago,IL $104,500.00 – $150,000.00 / year