Manager, Product Experience & Design

Full-time Job Type
Hybrid Work Arrangement
Senior-Level Experience
Apply Now Posted 1 month ago

Hybrid role in Blackrock, Ireland for a senior-level Product Experience & Design Manager at Mastercard. The position involves designing AI-driven user experiences to enhance Mastercard's business solutions and data products.

Skills / Requirements

  • AI-driven Workflows
  • Component Systems
  • Design Systems
  • Design Thinking
  • Figma
  • Human-Centered Design
  • Product Strategy
  • Prototyping
  • User Experience
  • UX/UI Design
  • Vibe Coding
  • Visual Design

Why Apply

This role is ideal for someone skilled in AI-assisted design tools like Figma Make, which accelerates ideation and prototyping. You'll work on AI-driven workflows, integrating design with data and technology to innovate product solutions.

What You'll Be Doing

You will design and improve Mastercard's user experiences, collaborating with cross-functional teams. Your work will involve creating high-fidelity design components, prototyping, and contributing to the design system to enhance customer engagement.

Working in Blackrock, Ireland

  • Blackrock is a suburb of Dublin, offering a quieter lifestyle with easy access to the city.
  • Dublin's tech scene is thriving, providing ample networking and career opportunities.
  • Public transport connects Blackrock to Dublin, making commuting convenient.
  • The area offers a mix of urban and coastal living, appealing to diverse lifestyles.

Pay and Career Growth

Mastercard's CX&D community offers access to extensive professional development resources, including a guild of designers and strategists. The role promises exposure to cutting-edge AI design practices and the opportunity to influence product strategy.

Benefits and Perks

  • Design Community
  • Innovative projects
  • Professional Development
  • training

Is This Role Right for You?

Good fit if you...

  • Experienced in UX/UI design with a focus on consumer and B2B products.
  • Proficient in Figma and AI-assisted design tools.
  • Comfortable with rapid prototyping and iterative design processes.

May not be for you if...

  • Lacks experience in AI-driven design workflows.
  • Unfamiliar with Figma or similar design systems.
  • Prefers rigid, non-collaborative work environments.

Original Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Experience & Design

Overview

We are building a next-generation CXD Squad focused on designing and delivering Agentic Experiences, systems where AI agents proactively assist, act and collaborate with users to achieve outcomes.

You’ll join our pioneering CX&D Squad in the AI & Data organization at Mastercard to design new User Experiences, drive innovation and conceptualize design thinking within our products.

You will collaborate with cross-functional teams to create impactful experiences that resonate with our target audience.

Role

We are looking for an experienced & dynamic Product Experience & Design Manager (IC) to join our AI & Data team at Mastercard. This role requires a blend of product thinking, design craft, and fluency in emerging AI-driven workflows.

You will play a critical role in designing the next generation of Mastercard’s business solutions and data-driven products. Our UX team integrates Behavioral Science, Data, Design & Technology to create future conceptual designs, iterate design systems, and develop new product solutions that elevate existing features.

If you’re passionate about Design Systems and components, live in Figma, are driven by user-centric solutions, and are interested in learning advanced product design skills then we’d love to hear from you.

About Product Experience Design

As a Product Experience Designer, you’ll work closely with UX Research, Product Designers, Product Managers, Engineers, and more.

In addition to contributing to our Design System, you’ll be creating & building new experiences to increase conversion rates by creating reusable components via high-fidelity design tokens, UI Kits that address technical challenges, and applying advanced interaction design prototypes.

As an empathetic user advocate, you strive to turn complexity into simple beautiful solution that meet customers’ needs. You love building great products by applying best practices and standards to create innovative products.

We’re always evolving and learning, it’s a place where you’ll grow as a professional, both individually and as a team. You’ll help us to design the best Customer Experience for a range of even more innovative things we can’t talk about yet!

As a Mastercard’s CX&Design community member, you’d have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development.

What you’ll be doing

• Contribute to our design system between Design, Product and Engineering.

• Ensure that our User Experience optimizes business objectives and user engagement, working closely with Product Design partners & Product Managers.

• Ideate and conceptualize new features aligned with product strategies.

• Rapid prototyping of Proof-of-Concepts and MVPs using human-centered design principles.

• Create new visual designs, reusable components via high-fidelity assets, user flows, journey maps, and beyond, to achieve the best Customer Experience.

• Adapting & iterate Proof-of-Concept components onto our Design System.

• Continuously improve efficiency in the design process and the overall product experience by using atomic design principles.

All about you

• Over 6 years of UX/UI design experience for consumer-facing products and B2B solutions.

• A master & advanced proficiency in Figma, including component systems, prototyping, and scalable design systems.

• Experience using Figma Make (or similar AI-assisted design tooling) to accelerate ideation, prototyping and iteration.

• Hands-on experience with Vibe Coding or similar rapid prototyping approaches where design and code converge.

• Ability to iterate & craft detailing new components based on a design North Star.

• Strong UX focus and understanding of component properties, behaviors and grids.

• Ability to think strategically about product strategy and articulate design iterations.

• Experience adapting to changes and implementing updates to keep the design system relevant.

• Ability to understand technical implications in design decisions.

• You practice Design Thinking and can demonstrate success in bringing products to market using this methodology.

• Passion for solving problems and being challenged.

• Adaptability – constant willingness to learn and hit the ground running.

• Initiative and ability to collaborate independently.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.