VibeCodeCareers 
Fully remote, mid-level position at Insight Global, a fast-growing startup. The role focuses on managing customer relationships for a SaaS product, requiring strategic support and proactive engagement with clients.
Skills / Requirements
- Account Management
- API Troubleshooting
- Customer Success
- E-commerce
- HTML/CSS
- Multitasking
- Retention Strategy
- SaaS
- Slack
- Startup Experience
- Technical Communication
- Vibe Coding
Why Apply
This role suits someone familiar with vibe coding and API troubleshooting, as you'll need to navigate and resolve technical issues efficiently. The ability to tweak HTML/CSS is also beneficial, aligning with AI-assisted development practices.
What You'll Be Doing
You will manage a portfolio of over 100 customers, each with unique needs, through Slack channels. Your day involves building relationships, leading strategic conversations, and ensuring customer satisfaction by liaising with internal teams to address issues and feedback.
Pay and Career Growth
The role offers exposure to a dynamic startup environment where you can shape processes and strategies. With a focus on diversity and inclusion, Insight Global provides a supportive culture for professional growth and skill development.
Benefits and Perks
- Diverse Environment
- Equal opportunity
- Inclusive culture
- Remote Work
Is This Role Right for You?
Good fit if you...
- You thrive in fast-paced, ambiguous environments and enjoy building processes from scratch.
- You have experience in SaaS customer success and can manage multiple client interactions seamlessly.
- You possess technical curiosity and can troubleshoot platform issues effectively.
May not be for you if...
- You prefer structured environments with established processes and clear guidelines.
- You struggle with multitasking and managing numerous client interactions simultaneously.
- You lack experience in SaaS or startup environments and are uncomfortable with technical troubleshooting.
Original Job Description
Job Description
We’re a fast-growing startup scaling rapidly and building the systems, playbooks, and processes that don’t yet exist. Our team is small, scrappy, and customer-obsessed. We work in Slack, live in ambiguity, and get things done.
We’re looking for a Customer Success Manager who thrives in chaos — someone excited to help build the train and the tracks while it’s moving.
What you’ll do
• Manage a high-volume book of 100+ customers — each in its own Slack channel — spanning strategy, design, and day-to-day support conversations.
• Build genuine relationships with customers and become their go-to for retention strategy, product best practices, and feature adoption.
• Lead proactive outreach, QBRs, and daily triage to keep customers engaged and successful.
• Be the connective tissue between customers and internal teams — you’ll surface bugs, log feedback, and help prioritize what matters most.
• Work closely with Product and Engineering to help shape onboarding, training, and lifecycle processes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• 3+ years in Customer Success, Account Management, or a similar client-facing SaaS role (bonus if you’ve done this at a startup).
• Comfortable with ambiguity, context switching, and taking ownership without rigid process — you like figuring things out as you go.
• Excellent multitasker — you thrive managing 100+ Slack threads without breaking a sweat.
• Strong communicator who’s equally at home talking strategy with a CMO or debugging an integration issue with a developer.
• Technical curiosity: comfortable enough to tweak HTML/CSS, read documentation, or troubleshoot platform-related issues.
• Experience in e-commerce, SaaS, or retention/loyalty tools preferred.
• Based on the West Coast or able to cover PST hours. Exposure to “vibe coding,” HTML/CSS, or API troubleshooting.
• Startup experience — especially joining early and helping create process from scratch.
