On-site in San Francisco, California, Listen Labs seeks a mid-level Strategic Finance & Business Operations professional. The company uses AI to streamline insights from customer interviews, and this role involves building finance functions and driving key business projects.
Skills / Requirements
- Analytical Rigor
- BI Tools
- Business Operations
- Communication
- Cost Optimization
- Cross-functional Collaboration
- Decision Making
- Excel
- Financial Modeling
- Google Sheets
- Market Analysis
- Operational Infrastructure
- Prioritization
- Problem Solving
- Procurement
- Python
- Sales Compensation Design
- SQL
- Strategic Finance
- Vendor Evaluation
- Vibe Coding
Why Apply
This role is ideal for someone skilled in AI-driven analytics, as Listen Labs uses AI to rapidly extract insights from customer data. You'll leverage SQL and possibly Python to support strategic finance and operations decisions, integrating AI tools into your workflow.
What You'll Be Doing
You'll split your time between strategic finance and business operations, building financial dashboards and supporting fundraising while tackling high-priority projects like pricing strategy and market analysis. You'll work closely with leadership to shape business decisions.
Working in San Francisco, California
- San Francisco is a global tech hub, offering ample networking opportunities with industry leaders and innovators.
- The city boasts a vibrant culture and diverse culinary scene, making it an exciting place to live and work.
- Public transportation options like BART and Muni make commuting within San Francisco manageable.
- The Bay Area's mild climate allows for year-round outdoor activities, enhancing work-life balance.
Pay and Career Growth
As the first strategic finance hire, you'll set the foundation for the finance team and influence company strategy. With direct access to founders, you'll work in a high-trust, low-ego environment. Competitive compensation includes salary, equity, and comprehensive benefits.
Benefits and Perks
- Competitive compensation
- Dental Coverage
- Equity
- Flexible Time Off
- Growth Opportunities
- Healthcare coverage
Is This Role Right for You?
Good fit if you...
- Experienced in investment banking or private equity with tech company exposure.
- Comfortable with SQL and possibly Python for data-driven decision making.
- Thrives in fast-paced, ambiguous environments and enjoys building from scratch.
May not be for you if...
- Prefers structured environments with established processes.
- Uncomfortable with high levels of autonomy and decision-making responsibility.
- Lacks experience in high-growth technology companies or strategic finance.
Original Job Description
Location
San Francisco, CA
Employment Type
Full time
Location Type
On-site
Department
Finance & Accounting
TL;DR: We’re hiring our first Strategic Finance & Business Operations hire to help build the finance function from the ground up and drive high-impact projects across the business. This is a foundational role — you’ll be equal parts strategic finance leader and operator, splitting time between strategic finance (50%) and project-based business operations (50%).
You’ll report directly to the Head of Finance and work shoulder-to-shoulder with the founders and leadership team. We’re looking for someone who combines the analytical rigor of investment banking or private equity with the scrappiness and speed of an early-stage operator. You should be the kind of person who can build a three-statement model on Monday and negotiate a vendor contract on Thursday.
This is not a back-office role. You will be in the room where decisions are made, armed with the data and frameworks to shape them.
Background
Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours, not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.
What You’ll Do
- Strategic Finance (50%)
- Build dashboards and reporting that give leadership real-time visibility into revenue, burn, unit economics, and key operating metrics
- Support fundraising, investor relations, and strategic transactions (M&A, partnerships) with data-driven analysis and materials
- Business Operations (50%)
- Take on high-priority, ambiguous projects that move the needle — pricing strategy, market analysis, new market entry, partnership evaluation, sales compensation design, or whatever the business needs most
- Build operational infrastructure and processes as the company scales from Series B to growth stage — the systems, workflows, and playbooks that don’t exist yet
- Partner cross-functionally with Sales, Marketing, Product, and Engineering to bring financial and analytical rigor to business decisions
- Drive procurement, vendor evaluation, and cost optimization across the company
- Identify and solve operational bottlenecks before they become problems — you see around corners
Who You Are
- 2-5 years of experience with a strong foundation in investment banking, private equity, or consulting, followed by experience at a high-growth technology company (Series A-D stage preferred)
- You’ve built financial models in your sleep. Excel and Google Sheets are extensions of your brain
- You thrive in ambiguity. You don’t need a playbook — you write the playbook
- High agency, low ego. You’ll build a board deck in the morning and chase down a missing invoice in the afternoon. No task is beneath you
- Exceptional judgment and prioritization. You know the difference between what’s important and what’s urgent
- Strong communicator who can distill complexity into clear, actionable recommendations for founders and leadership
- SQL proficiency required. Python or BI tools are a plus. Bonus if you know vibe coding
- Comfortable operating with incomplete information and making decisions at speed
- You take ownership of outcomes, not just tasks. When you see a problem, you fix it — you don’t wait to be asked
Why This Role
- First strategic finance hire — you will define how this function operates and set the foundation for the team you’ll eventually build
- Direct access to founders and the leadership team. Your work will directly influence company strategy
- High-trust, low-ego environment where impact matters more than titles
- Join a rocketship: $100M raised, 15x revenue growth, 1M+ interviews conducted, serving Microsoft, Robinhood, and hundreds more
- Competitive compensation including base salary, equity, and benefits
Life at Listen Labs
- Competitive Compensation: We’re backed by world-class investors, including Sequoia Capital, Conviction, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership.
- Over $30B in market cap has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics—a $12B company tackling similar problems to ours.
- Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
- Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.