VibeCodeCareers 
Fully remote, mid-level role managing delinquent customer operations for Whizz, a New York-based e-bike rental company. The position focuses on team management, workflow optimization, and improving debt recovery performance.
Skills / Requirements
- AI Tools
- Automation
- CRM
- Debt Recovery
- ERP
- Fluent English
- KPI Management
- Operational Processes
- Process Improvement
- Russian
- Team Management
- Vibe Coding
Why Apply
This role is ideal for someone interested in leveraging AI tools and automation to enhance collections processes. Whizz offers training in vibe coding, providing opportunities to integrate AI-driven solutions into operational workflows.
What You'll Be Doing
You'll manage a team responsible for delinquent customer operations, optimizing workflows and KPIs. Regular tasks include overseeing CRM/ERP systems, prioritizing recovery efforts, and collaborating with other departments to improve processes.
Pay and Career Growth
Whizz is a fast-growing startup with over $20M in funding, offering a base salary starting at $3000 plus performance bonuses. You'll work directly with company founders and have significant ownership over a key business function.
Benefits and Perks
- Company-funded courses
- Direct work with founders
- Performance Bonus
- Remote Work
Is This Role Right for You?
Good fit if you...
- Experienced in managing teams and operational processes.
- Comfortable working with CRM and ERP systems.
- Interested in learning and applying AI tools for process improvement.
May not be for you if...
- Looking for a customer-facing collections role.
- Uncomfortable with remote work and asynchronous communication.
- Lacking experience in operations or team management.
Original Job Description
We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.
This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.
Responsibilities
· Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.
· Own and improve collections KPIs and recovery performance.
· Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.
· Regularly review overdue accounts and prioritize recovery efforts.
· Identify process gaps and propose improvements to our collections system and workflows.
· Work with Operations, Customer Support and Development teams to implement improvements.
· Coordinate escalations to third-party agencies or law enforcement when needed.
· Report results, risks and improvement initiatives to senior management.
· 3+ years of experience in operations, customer support, collections or a related field.
· 2+ years of team management or supervisory experience.
· Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.
· Strong ownership and ability to manage performance through KPIs.
· Comfortable working with CRM/ERP systems and operational processes.
· Fluent English (C1+). Russian is a plus.
· Availability during US Eastern Time business hours.
What We Offer
· Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
· Direct work with the company’s founders and significant ownership over an important business function.
· Opportunity to learn AI tools, automation and vibe coding — previous experience is not required.
· Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.
· Fully remote, full-time role (40 hours/week).
· Base salary from $3000 + performance bonus.
