Technical Support Engineer

Full-time Job Type
Remote Work Arrangement
Mid-Level Experience
Apply Now Posted 9 hrs ago

This is a fully remote, mid-level position at Base44, a division of Wix, focusing on AI-driven software development. The role involves supporting innovative app creators by troubleshooting complex issues in a vibe coding environment.

Skills / Requirements

  • AI Fluency
  • API Design
  • Datadog
  • Grafana
  • HTTP
  • JavaScript
  • JSON
  • Postman
  • React
  • SQL
  • Technical Communication
  • Vibe Coding

Why Apply

This role is ideal for those who thrive in AI-driven environments, using tools like React, Postman, and Datadog. You'll apply your AI-first mindset to solve problems where AI interprets user intent in software creation.

What You'll Be Doing

You'll troubleshoot complex integration and front-end issues, diving into React codebases and investigating API behaviors. Your work will involve understanding AI's interpretation of user intent to resolve escalated issues effectively.

Working in Remote

  • Cedar Rapids offers a growing tech scene with opportunities for networking and career growth.
  • The city is known for its affordable cost of living, making it appealing for tech professionals.
  • Cedar Rapids provides a balance of urban amenities and a small-town feel, ideal for work-life balance.
  • Remote work flexibility allows you to enjoy Cedar Rapids' lifestyle while collaborating asynchronously with a global team.

Pay and Career Growth

The role offers a chance to work at the forefront of AI-driven software development, providing exposure to cutting-edge technologies. Base44 values an AI-first mindset, signaling a culture of innovation and forward-thinking.

Benefits and Perks

  • AI-focused
  • Career Growth
  • Innovative environment
  • Remote Work

Is This Role Right for You?

Good fit if you...

  • You have experience with vibe coding or AI-assisted development.
  • You are proficient in JavaScript and React, especially in troubleshooting contexts.
  • You enjoy working remotely and can manage asynchronous collaboration effectively.

May not be for you if...

  • You lack experience with AI tools or vibe coding projects.
  • You are uncomfortable troubleshooting complex technical issues independently.
  • You prefer traditional office settings over remote work environments.

Original Job Description

The Opportunity at Base44

Base44, an AI-focused division of Wix, is redefining software development by allowing users to build apps using natural language. As a Technical Support Engineer on the escalation team, you’ll be the bridge between these innovative creators and the core engineering team. This isn’t a typical support role; you are helping pioneer a world where ‘vibe coding’ is the primary way software is generated.

What You’ll Do

Your mission is to troubleshoot complex integration and front-end issues within an AI-driven environment. You’ll dive into React codebases, investigate API behavior using Postman, and monitor system health via Datadog. Because the platform itself is built for prompt-based creation, your ability to understand how AI interprets user intent will be a primary asset in resolving high-level escalations.

Technical & Vibe Requirements

AI-First Mindset: The team specifically looks for candidates with ‘vibe coding’ side projects and a passion for AI-assisted tools.

Modern Stack: Proficiency in reading JavaScript and React (hooks/state) is essential for diagnosing issues.

Web Mastery: Deep knowledge of HTTP, JSON payloads, and browser DevTools to debug API integrations.

Analytical Edge: Experience with SQL and log-monitoring tools like Grafana or Datadog to identify emerging patterns.