Agentic Customer Engineer

Full-time Job Type
Remote Work Arrangement
Mid-Level Experience
Apply Now Posted 1 day ago

This is a fully remote, mid-level role with Light, a company focused on revolutionizing financial operations for modern businesses. The role involves embedding with customers to redesign and optimize their finance workflows using AI-native solutions.

Skills / Requirements

  • AI Agent Deployment
  • AI Tools
  • AI-native Workflows
  • Data Pipelines
  • Finance Fluency
  • Financial Reporting
  • Impact Measurement
  • Integration Wiring
  • LLM Agents
  • Multi-entity Consolidation
  • Pattern Recognition
  • Problem Diagnosis
  • Process Design
  • Product Roadmap Contribution
  • Prototype Development
  • Software Shipping
  • Stakeholder Management
  • Technical Customer Success
  • Vibe Coding
  • Workflow Redesign

Why Apply

This role is perfect for someone skilled in vibe coding, particularly with AI tools like LLM agents and data pipelines. You'll leverage these technologies to transform financial processes and integrate AI into customer workflows.

What You'll Be Doing

You'll work closely with finance teams at leading SaaS and tech companies to map, redesign, and implement AI-driven financial workflows. Your day involves diagnosing problems, deploying AI agents, and training teams for independent operation.

Pay and Career Growth

Light offers a competitive salary with potential stock options and significant career growth opportunities as you help shape a new market-defining motion. The company culture emphasizes innovation and collaboration, with regular social events and off-sites.

Benefits and Perks

  • Career Growth
  • Company off-sites
  • competitive salary
  • Paid annual leave
  • Public Holidays
  • Regular socials
  • Stock Options

Is This Role Right for You?

Good fit if you...

  • You have experience in finance process design and are comfortable with AI tools.
  • You thrive in customer-facing roles and can redesign workflows from scratch.
  • You enjoy working autonomously and writing your own playbook.

May not be for you if...

  • You prefer detailed specifications and clear instructions before starting work.
  • You have only worked on internal projects without direct customer interaction.
  • You are not comfortable using AI tools extensively in your workflow.

Original Job Description

Retire the ERP
Light exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers – automated accounting, real-time reporting, and financial flows that move at the speed of the business.
We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Fuse Energy.
We’re an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you’re excited to modernise how companies run money, you’re in the right place.
Backed by world-class investors including Balderton and Atomico and advised by industry titans, we’re building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make Light the global default for next-gen finance.

About the Role
You’ll embed inside our most important customers and rebuild how their finance function works. You’ll map how the team really works, redesign the workflow, wire the integrations, and ship the agents, all to make sure they work in AI-native ways and are using Light to its full potential.
Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. You’ll sit with them, diagnose the real problem, build the answer – then train them to run it without you.
This is a founding role in a new motion. Part process designer, part builder and deployer. You partner with an Account Manager who owns the stakeholders and the commercial; you own the process re-design and agent deployment. No two customers look the same, and there’s no set playbook yet. You’ll write it, and we’ll help.

Key Responsibilities

Embed with a customer’s finance team, map and redesign their workflows AI-first

Wire the integrations – pull data from ERPs, banks, and billing into Light

Configure, ship, and supervise AI agents in production until the customer trusts them

Hand back a workflow the customer runs themselves, and train their team from go-live

Diagnose the edge cases the playbook doesn’t cover, and ship the answer

Measure & prove the impact against a week-0 baseline

Partner two-in-a-box with your Account Manager, and pull in platform and AI engineering when you need them

Feed repeatable patterns to the Product roadmap

Experience & Qualifications

3+ years close to how finance teams actually work – accounting, process design, consulting, or technical customer success

You build & tinker. Vibe coding, data pipelines, and LLM agents are tools you reach for, and you ship working software, not slideware

You’re fluent enough in finance to hold your own with a Controller on multi-entity, consolidation, and reporting – and to know when a request won’t work

You bring structure to messy problems and move fast: diagnose, prototype, harden, ship

You’re comfortable in front of a CFO and next to an engineer, and you’ve delivered without formal authority over anyone

You use AI tools daily and have specific opinions on where they help in delivery and where they don’t

Fluent English; additional European languages a plus

Bonus #1: Solutions or integration engineering background; experience mapping and redesigning finance processes and with AI agents in production (evals, guardrails, …)

Bonus #2: A finance / accounting qualification

You’ll probably struggle here if

You need a spec handed to you – here you find the problem, then build the answer

You’ve only worked on internal products, never sat in front of a customer

You think “redesign the process” means “automate what exists”. The job is to rethink it from first principles and inject AI where it makes sense

You want a big platform team to lean on – you’ll have part-time support, not a safety net

You’ve used ChatGPT once and weren’t impressed – we go all in on AI at Light

The good stuff
In addition to being part of a great team and working in a really fun and innovative environment, we offer:
💸 A competitive salary + potential stock options
🏝 Generous package of paid annual leave + public holidays
🥳 Regular socials and company off-sites (last time was in Piemonte, next time is in Provence)
🚀 A huge opportunity for career growth as you’ll help shape a market-defining motion

The famous last words
Working at Light means you’re embarking on an exciting journey to reshape the future of multinational financial operations. Our cheat-code is that we’ve built something like this before – and are now doing it again, only better. Our goal is to make global finance effortless and empower companies to make informed decisions.
Join the rocket ship while it’s taking off 🚀