Experience Design Senior Associate

Full-time Job Type
On-site Work Arrangement
Mid-Level Experience
Apply Now Posted 1 week ago

On-site in Plano, Texas, this mid-level role at Jpmorgan Chase focuses on experience design within the financial services sector. The position involves shaping user experiences for Chase Home Lending products, aligning user needs with business objectives.

Skills / Requirements

  • Accessibility Guidelines
  • Adobe Creative Suite
  • Agentic Design
  • Cross-functional Collaboration
  • Data-driven Decision Making
  • Digital Channels
  • Experience Design
  • Figma
  • Financial Services
  • Inclusive Design
  • Information Architecture
  • Non Visual Interfaces
  • Service Design
  • Sketch
  • Storyboarding
  • Strategic Thinking
  • User Experience
  • Vibe Coding

Why Apply

This role is ideal for those skilled in vibe coding, as it involves creating knowledge bases and designing non-visual interfaces like voice or chat. The job requires leveraging AI tools to enhance user experiences across multiple platforms.

What You'll Be Doing

You'll design and develop user-centric solutions, ensuring consistency across products while adhering to best practices. Collaborate with teams to integrate inclusive design principles and use data-driven insights to refine user experiences continually.

Working in Plano, Texas

  • Plano, Texas is a growing tech hub with a strong job market for tech professionals.
  • The city offers a suburban lifestyle with a lower cost of living compared to nearby Dallas.
  • Plano has a variety of dining, shopping, and entertainment options, making it an attractive place to live and work.
  • Public transportation is available, but a car is often necessary for commuting in Plano.

Pay and Career Growth

The role offers a competitive total rewards package, including base salary, potential commission, and discretionary incentives. Jpmorgan Chase emphasizes diversity and inclusion, providing a supportive environment for career growth and development.

Benefits and Perks

  • Backup childcare
  • competitive salary
  • Equity
  • Financial coaching
  • Health care coverage
  • Mental Health Support
  • Retirement savings plan
  • Tuition reimbursement

Is This Role Right for You?

Good fit if you...

  • Experienced in user experience design with digital products.
  • Proficient with tools like Figma, Sketch, or Adobe Creative Suite.
  • Understands inclusive design principles and accessibility guidelines.

May not be for you if...

  • Lacks experience in designing for multiple platforms.
  • Unfamiliar with vibe coding or AI tools.
  • Prefers remote work over on-site roles.

Original Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Chase Home Lending, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction

Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making

Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team’s strategic thinking

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

Experience working within mature design systems

Experience in both consumer facing and enterprise experiences

Experience in vibe coding and the creation of knowledge bases

Experience in service design and non visual interfaces such as voice or chat

Experience in Agentic design

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans