GenAI Tools Support Engineer Closed Cadence Design Systems

Skills / Requirements

• Authentication
• Claude Code
• CLI-based workflows
• Cursor
• Enablement
• GenAI productivity
• Github Copilot
• ITIL L2 support
• JetBrains
• License management
• License-based SaaS
• Microsoft 365
• Prompting concepts
• Security coordination
• Troubleshooting
• Usage analytics
• Vibe Coding
• Vim
• Visual Studio
• VS Code

Why Apply

This role is ideal for those skilled in AI-assisted coding tools such as GitHub Copilot and Claude Code. You'll engage deeply with AI-driven IDEs and CLI workflows, ensuring seamless integration and troubleshooting.

What You'll Be Doing

You'll provide Level-2 support for GenAI tools, resolving integration and usage issues across platforms like GitHub Copilot and Microsoft 365 Copilot. Your work includes troubleshooting, license management, and enabling tool adoption through training and documentation.

Pay and Career Growth

Cadence Design Systems offers a collaborative environment recognized as one of the best places to work. The role provides exposure to cutting-edge AI tools, fostering career growth in tech support and AI integration. Competitive compensation is implied but not detailed.

Benefits and Perks

• Career Development
• competitive salary
• Diverse Environment
• Equal opportunity

Is This Role Right for You?

Original Job Description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Role Summary

The L2 GenAI Tools Support Engineer provides advanced operational, technical, and user support for enterprise GenAI productivity and “vibe coding” platforms, including Claude Code / Claude Cowork, GitHub Copilot, Cursor, and Microsoft 365 Copilot.

This role acts as the second line of defense between L1 service desk and L3 platform/vendor teams, ensuring reliable tool availability, secure configuration, effective adoption, and fast resolution of user issues.

The role combines hands‑on troubleshooting, basic administration, security coordination, and enablement, supporting thousands of developers and knowledge workers across multiple business units.

Key Responsibilities

L2 Support & Troubleshooting

Act as Level‑2 escalation point for GenAI tool issues not resolved by L1.

Diagnose and resolve:

IDE/CLI integration issues (VS Code, JetBrains, Vim, Visual Studio)

Authentication, tenant, and license‑related failures

Context/indexing, code suggestion quality, and prompt execution issues

Perform root‑cause analysis (RCA) and document fixes and workarounds.

Tool‑Specific Support Scope

Claude Code / Claude Cowork

Support CLI‑based and VS Code extension workflows

Troubleshoot:

Folder/project context issues

VM or execution environment constraints

Plugin permissions and callback/security limitations

Coordinate with Infosec and network teams for required access approvals.

GitHub Copilot (Business / Enterprise)

Support Copilot in IDEs and Copilot Chat (IDE + Web)

Handle:

License assignment/removal

IDE connectivity and language‑specific issues

Code suggestion acceptance and quality concerns

Assist in usage analysis and reporting to IT leadership.

Cursor

Support Cursor IDE and CLI usage

Troubleshoot:

Codebase indexing and context refresh issues

IDE‑specific crashes or latency

Assist with basic admin operations and onboarding communications.

Microsoft 365 Copilot

Provide L2 support for Copilot in:

Outlook, Teams, Word, Excel, PowerPoint

Troubleshoot:

Permission, data‑access, and context‑awareness issues

Copilot Chat vs app‑embedded Copilot behavior

Perform basic license administration and usage validation.

Administration & Operations

Perform day‑to‑day operational tasks:

License assignment/removal

User onboarding/offboarding

Access validation and entitlement checks

Maintain support runbooks, FAQs, and known‑issues documentation

Track incidents, trends, and recurring issues for continuous improvement.

Security, Compliance & Governance Support

Ensure tool usage aligns with:

Enterprise data‑handling policies

Approved network and firewall rules

Vendor security constraints

Work with Infosec, Network, and Platform teams to:

Validate plugin permissions

Support audits and access reviews

Escalate potential data‑leak or policy‑violation risks promptly.

Enablement & Adoption

Support tool onboarding sessions, office hours, and trainings

Help create and maintain:

Best‑practice guides

Troubleshooting playbooks

Common prompt examples

Act as a trusted advisor to developers and power users on effective GenAI usage.

Required Skills & Competencies

Technical Skills (Must‑Have)

Hands‑on experience with at least one GenAI coding tool:

GitHub Copilot, Claude Code, or Cursor

Strong understanding of:

IDEs (VS Code, JetBrains, Visual Studio, Vim)

CLI‑based developer workflows

Working knowledge of:

Authentication (SSO, OAuth concepts)

License‑based SaaS platforms

Familiarity with enterprise IT support processes (ITIL‑style L2 support)

GenAI & Platform Knowledge

Understanding of:

Prompting concepts

Context/indexing limitations

Model‑driven behavior differences

Awareness of agent‑based workflows and GenAI productivity use cases.

Microsoft 365 Skills

Working knowledge of:

Microsoft 365 Copilot capabilities and limitations

Teams, Outlook, Word, Excel Copilot scenarios

Basic admin familiarity with:

License management

Usage analytics and reporting.

Required Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.

Job Location:

San Jose, CA (in-person/onsite position)

We’re doing work that matters. Help us solve what others can’t.

Additional Jobs (https://cadence.wd1.myworkdayjobs.com/addl_jobs)

Equal Employment Opportunity Policy:

Cadence is committed to equal employment opportunity throughout all levels of the organization.

Read the policy(opens in a new tab) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/equal-employment-opportunity-policy.pdf)

We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact staffing@cadence.com.

Privacy Policy:

Job Applicant If you are a job seeker creating a profile using our careers website, please see the privacy policy(opens in a new tab) (https://www.cadence.com/en_US/home/privacy/privacy-policy.html) .

E-Verify Cadence participates in the

E-Verify program in certain U.S. locations as required by law. Download More Information on E-Verify (64K) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/e-verify-participation-poster.pdf)

Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. 
 Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.