VibeCodeCareers 
On-site in San Jose, California, this mid-level role at Cadence Design Systems involves supporting GenAI productivity and vibe coding platforms. The company focuses on electronic design automation, enabling the creation of advanced semiconductor chips. The role centers on providing advanced technical support for AI-assisted coding tools.
Skills / Requirements
- Claude Code
- CLI-based workflows
- Cursor
- GenAI productivity
- Github Copilot
- ITIL
- JetBrains
- License management
- Microsoft 365
- OAuth
- Prompting concepts
- Security coordination
- SSO
- Troubleshooting
- Usage analytics
- Vibe Coding
- Vim
- Visual Studio
- VS Code
Why Apply
This role is ideal for someone adept with AI coding tools like GitHub Copilot, Claude Code, and Cursor. You'll leverage your expertise in IDE integrations, prompting concepts, and model-driven behaviors to enhance tool adoption and resolve complex issues.
What You'll Be Doing
You'll provide Level-2 support for GenAI tools, troubleshooting integration issues, managing licenses, and ensuring secure tool configurations. Your work includes coordinating with security teams, supporting user onboarding, and maintaining documentation to improve tool adoption and performance.
Working in San Jose, California
- San Jose is a major tech hub, home to many leading technology companies and startups.
- The city offers a strong job market for tech professionals, with numerous networking opportunities.
- San Jose has a mild climate, making it an attractive place to live year-round.
- Public transportation options like VTA Light Rail and Caltrain make commuting accessible.
- The area is known for its diverse dining and cultural scenes, enhancing work-life balance.
Pay and Career Growth
Cadence offers a collaborative culture recognized by Fortune Magazine as one of the 100 Best Companies to Work For. The role provides exposure to leading-edge technologies and a chance to advance in enterprise IT support processes, enhancing both technical and leadership skills.
Benefits and Perks
- competitive salary
- empowering culture
- Equal opportunity
- Global company
Is This Role Right for You?
Good fit if you...
- Experienced with GenAI coding tools like GitHub Copilot or Claude Code.
- Comfortable with IDE integrations and troubleshooting.
- Familiar with enterprise IT support processes and security compliance.
May not be for you if...
- Lacks experience with AI-assisted coding tools.
- Unfamiliar with IDE and CLI-based workflows.
- Prefers remote work over on-site positions.
Original Job Description
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Role Summary The L2 GenAI Tools Support Engineer provides advanced operational, technical, and user support for enterprise GenAI productivity and “vibe coding” platforms, including Claude Code / Claude Cowork, GitHub Copilot, Cursor, and Microsoft 365 Copilot. This role acts as the second line of defense between L1 service desk and L3 platform/vendor teams, ensuring reliable tool availability, secure configuration, effective adoption, and fast resolution of user issues. The role combines hands‑on troubleshooting, basic administration, security coordination, and enablement, supporting thousands of developers and knowledge workers across multiple business units. Key Responsibilities 1. L2 Support & Troubleshooting Act as Level‑2 escalation point for GenAI tool issues not resolved by L1. Diagnose and resolve: IDE/CLI integration issues (VS Code, JetBrains, Vim, Visual Studio) Authentication, tenant, and license‑related failures Context/indexing, code suggestion quality, and prompt execution issues Perform root‑cause analysis (RCA) and document fixes and workarounds. 2. Tool‑Specific Support Scope Claude Code / Claude Cowork Support CLI‑based and VS Code extension workflows Troubleshoot: Folder/project context issues VM or execution environment constraints Plugin permissions and callback/security limitations Coordinate with Infosec and network teams for required access approvals. GitHub Copilot (Business / Enterprise) Support Copilot in IDEs and Copilot Chat (IDE + Web) Handle: License assignment/removal IDE connectivity and language‑specific issues Code suggestion acceptance and quality concerns Assist in usage analysis and reporting to IT leadership. Cursor Support Cursor IDE and CLI usage Troubleshoot: Codebase indexing and context refresh issues IDE‑specific crashes or latency Assist with basic admin operations and onboarding communications. Microsoft 365 Copilot Provide L2 support for Copilot in: Outlook, Teams, Word, Excel, PowerPoint Troubleshoot: Permission, data‑access, and context‑awareness issues Copilot Chat vs app‑embedded Copilot behavior Perform basic license administration and usage validation. 3. Administration & Operations Perform day‑to‑day operational tasks: License assignment/removal User onboarding/offboarding Access validation and entitlement checks Maintain support runbooks, FAQs, and known‑issues documentation Track incidents, trends, and recurring issues for continuous improvement. 4. Security, Compliance & Governance Support Ensure tool usage aligns with: Enterprise data‑handling policies Approved network and firewall rules Vendor security constraints Work with Infosec, Network, and Platform teams to: Validate plugin permissions Support audits and access reviews Escalate potential data‑leak or policy‑violation risks promptly. 5. Enablement & Adoption Support tool onboarding sessions, office hours, and trainings Help create and maintain: Best‑practice guides Troubleshooting playbooks Common prompt examples Act as a trusted advisor to developers and power users on effective GenAI usage. Required Skills & Competencies Technical Skills (Must‑Have) Hands‑on experience with at least one GenAI coding tool: GitHub Copilot, Claude Code, or Cursor Strong understanding of: IDEs (VS Code, JetBrains, Visual Studio, Vim) CLI‑based developer workflows Working knowledge of: Authentication (SSO, OAuth concepts) License‑based SaaS platforms Familiarity with enterprise IT support processes (ITIL‑style L2 support) GenAI & Platform Knowledge Understanding of: Prompting concepts Context/indexing limitations Model‑driven behavior differences Awareness of agent‑based workflows and GenAI productivity use cases. Microsoft 365 Skills Working knowledge of: Microsoft 365 Copilot capabilities and limitations Teams, Outlook, Word, Excel Copilot scenarios Basic admin familiarity with: License management Usage analytics and reporting. Required Education Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Job Location: San Jose, CA (in-person/onsite position) We’re doing work that matters. Help us solve what others can’t. Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence. Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
