Product Operations Associate Lendable

Skills / Requirements

• API Integration
• Automation
• Bilingual English/Spanish
• Customer Empathy
• Data-driven Decision Making
• No-code Workflows
• Operational Efficiency
• Problem Solving
• Product Mindset
• SQL
• Technical Curiosity
• Vibe Coding

Why Apply

This role is perfect for those who thrive on using AI tools and automation to solve operational challenges. You'll be integrating AI tools, writing scripts, and configuring APIs to streamline processes and build scalable solutions.

What You'll Be Doing

You will dive into customer problems, manually handle core operations initially, and then develop tools and automations to scale support and collections. Collaborating with various teams, you'll identify bottlenecks and create efficient, scalable solutions.

Pay and Career Growth

Lendable offers best-in-class compensation, including equity, and provides opportunities to scale up in a successful fintech environment. The role allows for autonomy and ownership of operational areas, fostering a builder mindset and prioritization skills.

Benefits and Perks

• Equity
• private health insurance
• stocked kitchen
• work from home

Is This Role Right for You?

Original Job Description

About Lendable
Lendable is on a mission to build the world’s best technology to help people get credit and save money. We’re building one of the world’s leading fintech companies and are off to a strong start:

One of the UK’s newest unicorns with a team of just over 700 people

Among the fastest-growing tech companies in the UK

Profitable since 2017

Backed by top investors including Balderton Capital and Goldman Sachs

Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

We’re looking for a hands-on, technical, data-driven Product Operations Manager to join our founding team in Mexico. You will sit at the intersection of operations, product, and engineering. Your mission is to deeply understand customer problems, manually run core operational processes at first, and then build tools, automations, and integrate systems that help us scale our customer support, collections, and operational workflows efficiently.
This is not a traditional ops role, this is for someone who is a builder and enjoys solving problems by hacking together prototypes, connecting APIs, configuring AI tools, writing simple scripts, and creating internal dashboards or automations. You’ll work closely with Product, Engineering, Growth, Credit, and Customer Support to identify operational bottlenecks and fix them through elegant, scalable solutions.
This role is central to launching and scaling our Mexico Credit Card, a mobile-app–first product designed for credit builders in Mexico.

What You’ll Do
1. Build & Automate Customer Support Operations

Start by understanding customer needs, questions, and pain points.

Respond to customer inquiries to build empathy and insight.

Implement and integrate AI tools, knowledge bases, workflows, and automations..

Design and build simple tools, scripts, or no-code workflows to automate repetitive support processes.
2. Build & Automate Early Collections

Run our early collections processes to understand customer behavior and operational gaps.

Develop automated flows for reminders, WhatsApp notifications, push notifications, and email sequences.

Build simple WhatsApp bots or automation tools that allow customers to check balances, ask questions, or get payment instructions.

Integrate these tools with internal systems to deliver accurate, real-time information to customers.
3. Be a Technical Builder Across the Ops Stack

Build prototypes, internal dashboards, and operational tooling using no-code tools or light coding.

Write small scripts or “vibe code” to unlock yourself and move faster.

Integrate third-party tools, APIs, or AI agents that automate manual work.

Use SQL to analyze data, understand customer behaviors, measure the impact of changes, and identify opportunities for improvement.
4. Operate Like a Product Engineer, Focused on Ops

Break down ambiguous operational problems into structured, executable steps.

Test, measure, and iterate constantly based on real results.

Work cross-functionally with Engineering, Product, Credit, Fraud, and Compliance.

Champion efficiency, automation, and quality across operations.

What We’re Looking For
Essential:

3+ years of experience in operations, product, analytics, support engineering, or similar roles within tech, fintech, or scale-ups.

Strong technical curiosity and hands-on approach:

Comfortable writing simple code or scripts

Able to integrate APIs and configure tools

Familiar with Git or version control (nice to have)

SQL literacy and comfort working with data to drive decisions.

Experience building no-code workflows, automations, or internal tooling.

Strong customer empathy and willingness to “do things manually” at first to learn.

Excellent problem-solving skills and ability to work autonomously in unstructured environments.

Proficiency in English and Spanish.

Deep understanding of Mexican consumers (bonus if you’ve worked with credit products).
Desirable:

Experience in credit cards, lending, or risk operations.

Experience building customer support or collections tooling.

Previous start-up or scale-up experience.
You’ve built tools, scripts, bots, or small software products yourself.

The Type of Work You’ll Be Doing

Build tools and automations that scale customer support and collections.

Operate as a hands-on builder: writing basic code, integrating services, and configuring AI tools.

Build dashboards and run SQL queries to understand customer and portfolio data.

Prototype solutions quickly and iterate based on real-world usage.

Create structured workflows that reduce operational errors and improve efficiency.

Measure the impact of new tools or processes, and optimize accordingly.

Liaise with engineering to connect tools to our backend systems.

Document processes and build internal knowledge bases.

Bring a “product mindset” into operations: customer-first, data-driven, iterative.

How You’ll Contribute to Lendable

Autonomy: You’ll own entire operational areas and build the systems behind them.

Builder Mindset: You create tools, automate processes, and unblock yourself with light coding.

Prioritization: You focus ruthlessly on high-impact problems.

Analysis: You use SQL and data to guide and measure decisions.

Problem Solving: You break big operational challenges into manageable pieces.

Speed: You thrive in an environment where shipping fast and iterating is the norm.

Communication: Clear communicator comfortable working with engineers, product managers, and customer-facing teams.

Empathy: You understand our customers deeply and design solutions that genuinely help them.

Agility: You adapt quickly, roll up your sleeves, and jump into whatever needs doing.

Interview Process

Call with a recruiter

Interview with a Product Manager

Case Study with a Operations Lead

Culture interview with MD

Location

In-office in Mexico City.

In exceptional cases, remote may be considered, but frequent presence in the Mexico City office is required.

Life at Lendable

The opportunity to scale up one of the world’s most successful fintech companies.

Best-in-class compensation, including equity.

You can work from home every Monday and Friday if you wish – on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.

Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

We’re an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
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