Senior Customer Officer SAP

Skills / Requirements

• Agentic AI Day-to-day Practice
• AI Adoption Capability
• AI Output Quality Assurance
• AI-assisted Development
• AI-assisted Prototyping
• Competitive Analysis
• Context Engineering
• Customer Engagement
• Data-driven Decision Making
• Market Research
• Product Lifecycle Management
• Product Roadmap Development
• Software Development Life Cycle
• Storytelling
• System-integrated Vibe Coding
• Vibe Coding

Why Apply

This role suits those adept at AI-assisted development and AI output quality assurance. It involves AI experimentation, workflow adaptation, and system-integrated vibe coding, essential for strategic customer engagement.

What You'll Be Doing

You will prepare and participate in executive and customer meetings, ensuring alignment and effective execution. Your role involves analyzing customer trends, generating insights, and refining the Customer Office operating model.

Pay and Career Growth

The role offers a competitive salary range of $148,600 - $306,300 annually, with potential variable incentives. SAP emphasizes personal development and inclusion, providing a supportive environment for career growth.

Benefits and Perks

• Constant learning
• Equal Employment Opportunity
• Flexible working models
• Great benefits
• Health and Well-being
• Inclusion
• Pay transparency
• Skill Growth

Is This Role Right for You?

Original Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll bring

You are a product professional with 6 years of experience translating complex problems into strategic, actionable outcomes. Proven ability to influence global stakeholders and drive results in high-visibility environments through strong business acumen and executive presence.

Your product knowledge, cross-team communication, and customer engagement experience are what make this work. A solid understanding of competitive analysis, market research, and the software development life cycle is expected.

You also embrace mindsets and behaviors that drive effective human–AI collaboration and are curious about AI experimentation and workflow adaptation. You balance this exciting new frontier with human-in-the-loop professionalism to assess and ensure the correctness, completeness, and standards alignment of AI-generated outputs.

What you’ll do

Customer meetings are the heart of what we do. You’ll drive preparation for executive and customer engagements, including briefings, presentations, and talk tracks. You will participate in customer, partner, and internal meetings, helping ensure strong alignment, clear follow-up, and effective execution by capturing and owning follow-up actions.

This role provides a unique opportunity to attain a broad view across customers, regions, and solutions. Remaining aligned with global and regional stakeholders prepares you to deliver clear status updates and insights on strategic customers for executive audiences. By analyzing customer activity and trends to generate insights and recommendations, you will be able to further develop and refine the Customer Office operating model and ways of working.

Where you’ll belong

The Procurement Customer Office leads executive customer engagement for the GM and CPO for Procurement & External Workforce. The team is responsible for preparing, coordinating, and advancing strategic customer and partner interactions, including sales engagements, transformation initiatives, governance forums, product task forces, and customer events. The team works closely with the Chief of Staff organization, Product and Engineering leadership, and key stakeholders across Product Success, Product Marketing, Customer Success, and Sales. Joining this team means working at the center of strategic customer engagement while helping shape how SAP builds trusted relationships with its most important customers.

Skills used in this role include: competitive analysis, market research, product lifecycle management, product roadmap development, software development life cycle, data-driven decision making, storytelling, customer engagement, AI-assisted development, AI-assisted prototyping, context engineering, AI output quality assurance, agentic AI day-to-day practice, system-integrated vibe coding, AI adoption capability.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 148600-306300USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455198 | Work Area: Solution and Product Management | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid