VibeCodeCareers 
This is an on-site, mid-level role based in San Francisco with Hercules, an AI app builder. The position involves leading the technical customer support team, handling a high volume of support tickets, and building AI automations to enhance support efficiency.
Skills / Requirements
- AI Automations
- AI Productivity Tools
- Communication
- Customer Support
- Knowledge Base Management
- Problem Solving
- Product Feedback
- Stripe
- Technical Support
- Ticket Resolution
- Vibe Coding
- Voice of Customer
Why Apply
The role is ideal for someone who leverages AI tools to enhance productivity, as you'll build and maintain AI automations to handle support tickets and summarize customer feedback. Experience with AI-driven support solutions will be crucial.
What You'll Be Doing
You will manage and resolve a high volume of support tickets, ranging from general inquiries to complex technical issues. You'll collaborate with engineers for tier 3 problems and develop AI automations to streamline support processes and feedback collection.
Working in San Francisco, United States
- San Francisco is a global tech hub, offering numerous networking opportunities and access to cutting-edge tech events.
- The city is known for its vibrant culture and diverse dining options, enhancing work-life balance.
- Public transportation options, like BART and Muni, make commuting within San Francisco manageable.
- The competitive job market in San Francisco can offer career growth and learning opportunities in tech.
Pay and Career Growth
The role offers a competitive salary range of $100,000 to $250,000 plus equity, depending on experience and location. Hercules emphasizes a culture of excellence and urgency, providing opportunities to work with cutting-edge AI tools and contribute significantly to the company's success.
Benefits and Perks
- AI Productivity Tools
- Career Growth
- Daily meals
- Dental
- Equity
- flexible vacation
- healthcare
- Vision
Is This Role Right for You?
Good fit if you...
- You have experience in technical support and can handle a high volume of tickets.
- You are proficient with AI tools and have built AI automations before.
- You thrive in a fast-paced, in-office environment and enjoy collaborating closely with engineers.
May not be for you if...
- You lack experience in technical support or handling customer tickets.
- You are uncomfortable using AI tools to enhance productivity.
- You prefer remote work and are unable to travel to San Francisco regularly.
Original Job Description
We are looking for a technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:
– Resolve tier 1 tickets (general platform Q&A)
– Resolve tier 2 tickets (billing and admin operations)
– Work with engineers to resolve tier 3 tickets
– Build/maintain AI automations to 10x your output
– Maintain our knowledge bases
– Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:
– has excellent communication (we have a very high bar)
– is capable of responding to ~100-150 tickets per day (with AI help)
– has worked in support before
– has extensive experience with Stripe
Nice to haves:
– has coded before (or vibe coded)
– has successfully built AI automations before
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules’ benefits?
Healthcare, vision, and dental
User whatever AI productivity tools you’d like
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$100k-$250k + equity (depends on seniority, equity, and location)
