VibeCodeCareers 
Fully remote, mid-level role at Nice, a company specializing in contact center solutions. This position focuses on designing and deploying outbound contact center solutions using AI and CCaaS technologies to enhance customer engagement and operational efficiency.
Skills / Requirements
- AI/ML Technologies
- CCaaS Platforms
- Conversational AI
- CRM Integration
- Ethical AI Awareness
- Outbound Campaign Orchestration
- Predictive Dialing
- Regulatory Compliance
- Solution Architecture
- Technical Communication
- Vibe Coding
- Virtual Agent Solutions
Why Apply
This role is ideal for those skilled in AI-driven contact center solutions. You'll use AI/ML technologies and vibe coding to design outbound campaign workflows and AI flows, making it a perfect fit for developers who thrive in AI-assisted environments.
What You'll Be Doing
You will collaborate with sales and product teams to design AI and CCaaS solution architectures, develop outbound campaign workflows, and lead pilot implementations. You'll also present technical solutions to stakeholders and ensure compliance with outbound regulations.
Pay and Career Growth
Nice offers a dynamic, fast-paced work environment with opportunities for career advancement across various roles and locations. As a market leader, the company provides a collaborative space for learning and growth, appealing to those who thrive in innovative settings.
Benefits and Perks
- Career Growth
- Collaborative Environment
- Global company
- Internal Opportunities
Is This Role Right for You?
Good fit if you...
- Experienced in outbound contact center operations and campaign orchestration.
- Skilled in designing AI-enhanced outbound solutions with CCaaS platforms.
- Comfortable translating technical concepts for diverse audiences.
May not be for you if...
- Lacks experience in outbound contact center environments.
- Unfamiliar with AI/ML technologies in contact center solutions.
- Prefers on-site work over remote collaboration.
Original Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. This role blends deep knowledge of outbound campaign orchestration with modern CCaaS platforms and AI/ML technologies. Ideal candidates bring hands-on operational experience in contact centers and a strong understanding of outbound regulations and strategies.
How will you make an impact?
- Collaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures.
- Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.
- Design AI flows using different tools (low code-no code designer, vibe coding, scripting)
- Present technical solutions to both technical and non-technical stakeholders.
- Lead proof-of-value (PoV) and pilot implementations focused on outbound use cases.
- Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools.
- Deep knowledge of conversational AI and virtual agent solutions.
Have you got what it takes?
- Outbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.
- Regulatory Knowledge: Familiarity with outbound compliance frameworks including OFCOM (UK), FDCPA, CFPB, TCPA (US).
- Operational Experience: Prior hands-on experience in contact center operations, ideally in outbound environments.
- CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar.
- AI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching).
- Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
- Communication: Skilled in translating technical and regulatory concepts for diverse stakeholders.
- Ethical AI Awareness: Understands responsible AI use in outbound contexts, including consent and fairness.
You will have an advantage if you also have:
- Bachelor’s or Master’s in Computer Science, Data Science, or related field.
- At least 2 years in a technical pre-sales or outbound contact center.
- Experience with outbound CCaaS deployments, compliance-driven workflows, or consulting engagements.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
